Privacy Policy

1. Introduction

At SunRackSolar ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Information You Provide to Us

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Property Information: Address, roof type, energy usage, utility bills
• Financial Information: Credit score range, income information for financing
• Communication Data: Messages, survey responses, customer service interactions

Information We Collect Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See our Cookie Policy section below

3. How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services:

Service Delivery

• Design custom solar systems for your property
• Process orders and manage installations
• Provide customer support and technical assistance
• Monitor system performance and provide maintenance

Communication

• Send service-related notifications and updates
• Respond to your inquiries and requests
• Provide appointment reminders and scheduling updates
• Send marketing communications (with your consent)

Business Operations

• Process payments and manage billing
• Conduct credit checks and financing approvals
• Comply with legal and regulatory requirements
• Improve our services and website functionality

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services:

• Installation Partners: Licensed contractors who perform installations
• Financing Partners: Banks and lenders for financing options
• Technology Providers: Cloud hosting, payment processing, analytics
• Marketing Services: Email platforms, advertising networks (with consent)

Legal Requirements

We may disclose your information when required by law or to:

• Respond to legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Comply with regulatory requirements

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption: Data transmission and storage encryption (SSL/TLS)
• Access Controls: Role-based access and authentication systems
• Monitoring: Continuous security monitoring and threat detection
• Training: Regular security training for all employees
• Audits: Regular security assessments and compliance audits

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Generally:

• Customer Data: Retained for the duration of our relationship plus 7 years
• Marketing Data: Until you opt-out or request deletion
• Website Analytics: 24 months from collection

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how we use your data

Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences
• Modify your account settings

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing under certain circumstances
• Object to processing based on legitimate interests

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and understand how you interact with our services.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Marketing Communications

We may send you marketing communications about our services, special offers, and industry news if you have consented to receive them.

Consent and Opt-Out

• Marketing emails require explicit consent during signup
• SMS marketing requires separate opt-in consent
• You can opt-out anytime by clicking "unsubscribe" or contacting us
• Service-related communications cannot be opted out of while you remain a customer

9. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services.

We encourage you to read the privacy policies of any third-party sites or services that you visit or use. We are not responsible for the privacy practices of these external entities.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Equal treatment regardless of privacy choices

To exercise these rights, contact us at [email protected].

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may provide additional notice such as email notification.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.