Terms & Conditions

1. Acceptance of Terms

By accessing and using the SunRackSolar website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the terms of this agreement, you are not authorized to use or access this website or our services.

2. Services Description

SunRackSolar provides solar energy consultation, design, installation, and maintenance services. Our services include but are not limited to:

• Solar System Design: Custom solar panel system design and engineering
• Installation Services: Professional installation of solar panels and related equipment
• Maintenance and Support: Ongoing system monitoring, maintenance, and customer support
• Financing Assistance: Help with financing options and incentive applications
• Consulting Services: Energy audits and solar feasibility assessments

Service Areas

Our services are currently available in California, Nevada, Arizona, and Texas. Service availability may vary by location and is subject to local regulations and permit requirements.

3. User Accounts and Registration

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for maintaining the confidentiality of your account.

Account Responsibilities

• You must be at least 18 years old to create an account
• You agree to provide accurate and complete information
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use

4. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our services. By using our services, you agree to the collection and use of information in accordance with our Privacy Policy.

5. Service Terms and Conditions

Consultation and Design

Our consultation services are provided at no cost for initial assessments. Detailed engineering and design services may be subject to fees, which will be clearly communicated before any work begins.

Installation Services

• All installations are performed by licensed and certified technicians
• Installation timelines are estimates and may vary due to weather, permits, or other factors
• Property access must be provided during installation periods
• Customer must maintain clear access to installation areas

Warranties and Guarantees

We provide comprehensive warranties on our installations:

• Equipment Warranty: 25 years on solar panels, 10-25 years on inverters
• Installation Warranty: 10 years on workmanship
• Performance Guarantee: System performance guarantees as specified in individual contracts

6. Payment Terms

Payment terms vary depending on the financing option selected. We offer multiple payment options including cash purchase, solar loans, leases, and power purchase agreements (PPAs).

Payment Methods

• Credit card payments (Visa, MasterCard, American Express)
• ACH bank transfers
• Financing through approved lenders
• Cash or certified check

Refund Policy

Refund policies vary by service type and are detailed in individual service agreements. Generally, deposits may be refundable within specified cancellation periods before work begins.

7. Cancellation and Termination

You may have the right to cancel services within certain timeframes as required by law. Specific cancellation rights and procedures are outlined in individual service agreements.

8. Intellectual Property

The content, design, graphics, and other materials on this website are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without express written permission.

Trademarks

SunRackSolar and our logo are trademarks of SunRackSolar LLC. Other trademarks mentioned on our website are the property of their respective owners.

9. Limitation of Liability

To the maximum extent permitted by law, SunRackSolar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, or supply chain disruptions.

10. Dispute Resolution

Any disputes arising out of or relating to these terms shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Communications and Consent

By using our services or providing your contact information, you consent to receive communications from us via phone, email, text message, or other electronic means.

Marketing Communications

If you opt-in to marketing communications, you agree to receive promotional messages about our services, special offers, and industry news. You may opt-out at any time by following the unsubscribe instructions in any communication or contacting us directly.

Service Communications

We may send you service-related communications including appointment reminders, system alerts, maintenance notifications, and billing statements. These communications are necessary for service delivery and may not be opted out of while you remain a customer.

12. Changes to Terms

We reserve the right to modify or replace these terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Your continued use of our services after any such changes constitutes your acceptance of the new terms. If you do not agree to the new terms, please stop using our services.